EU Roam Like at Home (RLAH)
| Zone | Countries |
| EU Zone 1 (Ireland & Channel Islands) | Guernsey, Isle of Man Jersey, Republic of Ireland |
| EU Zone 2 (EE Business Zone) | Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland (inc. Aland Islands), France (inc. French Guiana, Guadeloupe, Martinique and Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc Azores and Madeira), Romania, San Marino, Slovak Republic, Slovenia, Spain (inc. Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City (Italy) |
What’s included
• Making and receiving calls and sending texts when you’re abroad In our Europe Zone (e.g. a call from France to France) it will just decrement from your allowance as within the UK.
• Calls and texts to the United Kingdom from any country within our Europe Zone (e.g. a call from France to UK) it will just decrement from your allowance as within the UK.
• Calls and texts whilst abroad within our Europe Zone to any other country within the Zone (eg – A call from France to Spain it will just decrement from your allowance as within the UK.
• Calls to your voicemail and receiving voicemails
• When you use data in our Europe Zone it will just decrement from your allowance as within the UK.
What’s Not Included
• Making calls or sending texts when you are in the United Kingdom to other countries
• Making calls or sending texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren’nt included
• Making calls or sending texts from within our Europe Zone to a country outside the Europe Zone
Our Roam Like at Home services are not intended for permanent Roaming. To keep hold of the benefits of our Roam Like at Home services users must have permanent and stable links with the United Kingdom. This means that Users must spend a total of 2 months or more during any 4 month period within the UK. If a User’s usage in the networks EU RLAH selected countries suggests permanent roaming is taking place after a two week period after being alerted by SMS, they may either be charged a surcharge for roaming services, or if deemed necessary have their connection disconnected by the network.
If they feel that this has been done incorrectly, the Customer may dispute the networks determination that a Connection is permanently Roaming by contacting their account manager and submitting evidence of their permanent and stable links with the United Kingdom.
In addition to requiring stable links with the United Kingdom, use of certain Euro Service Plans with unlimited allowances may be subject to a fair use policy. If a User exceeds the fair use policy for a Euro Service Plan, the network may contact the User by SMS advising that the fair use policy has been exceeded and that Charges will apply for any further Roaming use within the networks EU RLAH selected countries during the then current billing period.
Rest of World (ROW)
EE Daily Roamer
What is EE Daily Roamer?
Designed for brief trips outside Europe on connections that went live on or after 1st January 2019, the Daily Roamer enables you to benefit from flat-rate data, calls and SMS pricing when roaming in the listed zones.
How much does it cost?
The charge depends on the roamed zone, Zone A is charged at £7.13, Zone B at £12.64, any usage outside of this will be charged at out of bundle rates.
What does that give me?
| Zone | Data Allowance | Voice & SMS Allowance |
|---|---|---|
| Zone A | 500MB | 500 Mins in Country and back to the UK, 500 SMS* |
| Zone B | 500MB | 500 Mins in Country and back to the UK, 500 SMS* |
How does it work?
The Daily Roamer charge is triggered by either a roamed voice, data or SMS event. There is a buffer of 1 SMS, 30 seconds of voice or 15KB of data before triggering the daily charge. You can only have a maximum of one Daily Roamers per day, once the first Daily Roamer allowance is exhausted out of bundle charges will apply. Any unused data allowance will not carry over to the following day.
| Zone | Countries |
|---|---|
| Zone A | USA, Canada, South Africa, New Zealand, Turkey, China, Hong Kong, Australia |
| Zone B | Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Bahamas, Bangladesh, Barbados, Brazil, British Virgin Islands, Caicos Islands, Cayman Islands, Chile, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, Georgia, Grenada, Haiti, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kuwait, Macedonia, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Nicaragua, Peru, Philippines, Qatar, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay, Vietnam |
All other countries are not covered by the Daily Pass (countries in Europe are covered by EE Europe roam like at home) and will be charged out of bundle rates.
Daily Roamer out of bundle charges
| Type | OOB Rate (Per Unit MB,Min, SMS) |
|---|---|
| ROW Pass Zone A Data | £0.38 |
| ROW Pass Zone B Data | £1.81 |
| ROW Data | £5.42 |
| ROW Pass Zone A Mins | £2.72 |
| ROW Pass Zone B Mins | £2.72 |
| ROW Mins | £2.72 |
| ROW Pass Zone A SMS | £1.81 |
| ROW Pass Zone B SMS | £1.81 |
| ROW SMS | £1.81 |
All prices exclude VAT unless otherwise stated.
